RMCG was engaged to undertake statistically sound research to determine the current level of satisfaction with customers that are yet to start, in the process and completed their on-farm works as part of the Goulburn Murray Water (GMW) Connections Project. This survey was commissioned to further understand the drivers of satisfaction and address important knowledge gaps.
A total of 288 customers were surveyed across the continuum of GMW Connections Project phases; yet to start (n = 109), in the process (n = 105) and completed (n = 69). This produced an overall confidence level of 95% and confidence interval of ±6%. Customers were primarily engaged via phone, and email and web were used to complement responses.