Policies

Policies

Our rigorous policies and processes mean you're in safe hands.

Quality Management System

RMCG is a service-focused consultancy that aims to provide the highest possible standard of advice to its clients. To achieve this, RMCG has developed a Quality Management System (QMS) to guarantee that rigorous and consistent processes are followed in the delivery of projects to meet client requirements.

RMCG’s QMS is accredited to ISO9001:2008 standards.

“The company is again commended on its approach to the management of its business activities through the excellent maintenance of its integrated quality management system.” – David Brown, ISC AuditorRMCG’s Quality Policy underpins what we do as a business.

RMCG’s Quality Policy underpins what we do as a business.

We recognise that our good reputation and success depends on the quality of the service we deliver to our clients. It is important for us to be respected by our clients for the quality of work and services, for the value for money we give, and for our attitude and behaviour towards them (and this relies on the quality of our people).

RMCG is committed to providing quality service to our clients. This is achieved by:

  • Listening to our clients and understanding their goals
  • Always being open to new ideas/concepts
  • Periodically comparing our performance with our peers/competitors
  • Continually reviewing procedures to ensure steady improvement and growth
  • Involving all employees in a continuous process of training and personal development
  • Communicating the importance of the QMS to new (via induction) and existing staff (staff meetings, forum, newsletters) to ensure it is understood and considered in all of our work and dealings with clients
  • Having a working environment and culture, which encourages people to be happy, motivated, and enthusiastic and take pride in their work.

ISO 9001-2008_COL

Work Health and Safety

RMCG is firmly committed to developing, implementing and observing a safe and healthy work environment for employees, sub-consultants, contractors, visitors and the public and to continually improve the systems, practices and appropriate resources to achieve this. A safe and healthy work environment is achieved through the co-operation and compliance of every staff member through business procedures and work standards, which have been developed through a participatory approach.

RMCG’s WHS Policy and Management Plan adheres to both State and Commonwealth legislation and regulations.

RMCG recognises that the responsibilities for WHS lie with our managers, supervisors and employees. A personal commitment and involvement of everyone working with RMCG is essential in establishing and maintaining healthy and safe working environments.

RMCG will respect your privacy

RMCG is committed to providing quality services to its clients and this policy outlines our ongoing obligations in respect of how we manage personal information. We will treat all confidential information we hold with respect and appropriate care and security.

We have adopted the Australian Privacy Principals (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way we collect, use, disclose, store, secure and dispose of personal information.

Strictly, the Privacy Act only applies to personal information relating to individuals and so does not apply to information about businesses or partnerships.  This policy confirms that RMCG will apply the same strict controls to any information that we collect or hold about individuals or clients, whatever their size or standing.

RMCG’s commitment to sustainability

RMCG aims to minimise the impact of its own activities on the environment and to work with others to improve their sustainability.

An Environmental Management Plan has been developed in order to help achieve this objective. It identifies the impact RMCG has on the environment, sets environmental performance objectives, and outlines the requirements to meet those objectives.

Staff representatives have established a Green Team to assist in implementation and promotion of the Environmental Management Plan.

Some of our actions and achievements over the past few years have been:

  • Installation of solar panels at the Bendigo office
  • Purchase of Green Power for the Bendigo (20% electricity, 100% gas) and Melbourne (25% electricity) offices – 2007 onwards
  • Selection of low energy computer equipment and automated use of sleep mode – ongoing
  • Increased use of public transport for business travel. This has been facilitated by the increase in VLine regional train services – 2006 onwards
  • Showers and secure bike parking are provided to encourage riding to work – 2007 onwards
  • A composting system is in place in both the Bendigo and Melbourne offices – 2008 onwards
  • Sustainable purchasing guidelines were developed in 2009/10.