Policies

Policies

Our rigorous policies and processes mean you're in safe hands.

Quality Management System
RMCG is a service-focused consultancy that aims to provide the highest possible standard of advice to its clients. To achieve this, RMCG has developed a Quality Management System (QMS) to guarantee that rigorous and consistent processes are followed in the delivery of projects to meet client requirements.

RMCG’s QMS is accredited to ISO9001:2008 standards. 

“The company is again commended on its approach to the management of its business activities through the excellent maintenance of its integrated quality management system.” – David Brown, ISC Auditor

Read our Statement of Policy on Quality Project Management here.

 

Work Health and Safety

RMCG is firmly committed to developing, implementing and observing a safe and healthy work environment for employees, sub-consultants, contractors, visitors and the public and to continually improve the systems, practices and appropriate resources to achieve this. A safe and healthy work environment is achieved through the co-operation and compliance of every staff member through business procedures and work standards, which have been developed through a participatory approach.

RMCG’s WHS Policy and Management Plan adheres to both State and Commonwealth legislation and regulations.

RMCG recognises that the responsibilities for WHS lie with our managers, supervisors and employees. A personal commitment and involvement of everyone working with RMCG is essential in establishing and maintaining healthy and safe working environments.

 

RMCG will respect your privacy

RMCG will treat all confidential information we hold about you with respect and appropriate care and security. Our Privacy Policy demonstrates our commitment to meeting this objective.

RMCG’s Privacy Policy describes the way that we will collect, hold and disclose information that we receive about individuals and businesses and how we comply with the Privacy Amendment (Private Sector) Act 2001 (the Privacy Act), including the National Privacy Principles.

Strictly the Privacy Act only applies to personal information relating to individuals and so does not apply to information about businesses or partnerships. Our policy confirms that RMCG will apply the same strict controls to any information that we collect or hold about individuals or clients, whatever their size or standing.

 

RMCG’s commitment to sustainability

RMCG aims to minimise the impact of its own activities on the environment and to work with others to improve their sustainability.

An Environmental Management Plan has been developed in order to help achieve this objective. It identifies the impact RMCG has on the environment, sets environmental performance objectives, and outlines the requirements to meet those objectives.

Staff representatives have established a Green Team to assist in implementation and promotion of the Environmental Management Plan.

Some of our actions and achievements over the past few years have been:

  • Installation of solar panels at the Bendigo office
  • Purchase of Green Power for the Bendigo (20% electricity, 100% gas) and Melbourne (25% electricity) offices – 2007 onwards
  • Selection of low energy computer equipment and automated use of sleep mode – ongoing
  • Increased use of public transport for business travel. This has been facilitated by the increase in VLine regional train services – 2006 onwards
  • Showers and secure bike parking are provided to encourage riding to work – 2007 onwards
  • A composting system is in place in both the Bendigo and Melbourne offices – 2008 onwards
  • Sustainable purchasing guidelines were developed in 2009/10.